The Customer Relationship Management (CRM) function is straight-forward: to increase sales and provide the quality of customer service that is promised by the company. Building long-lasting customer relationships is a priority for the company. As such, we need to offer a high level of service that differentiates us from our competitors, reinforces our brand image and strengthens the link with our customers.

• Responsible for taking care of promoting outside the company
• Understand, as well as anticipate, the needs of current and potential customers
• Monitoring inquiry through Follow-up calls
• Monitoring complaints from clients
• Developing CRM programs, loyalty programs, etc.